Pick the right route below. Most pre-sales questions are answered the same day.
Pre-sales questions about plans, features, integrations.
[email protected]Data Processing Agreement, sub-processor list, security questionnaires.
[email protected]Volumes above 12,000 active product pages, custom DPA, single billing point.
[email protected]Account, billing, login, scan analytics or product page issues. We reply within one business day.
[email protected]Most pre-sales questions are answered the same business day in EU and APAC business hours. We don't have a sales bot, an SDR queue or a four-week qualification process. Real people read the email and write back. If your question needs more than a paragraph (technical integration, custom contract, enterprise volume), we'll suggest a fifteen-minute call to align before going deeper.
For privacy, security questionnaires and Data Processing Agreements, the [email protected] inbox is the right route. We have a standard DPA available immediately on request. Sub-processor list, data residency confirmation and security posture documentation are all in there. If your procurement process has additional questions, we'll answer them in writing rather than dragging you through a vendor portal.
For partnerships (retailer integrations, packaging-printer programs, GS1 Solution Provider relationships), the same [email protected] email works. We're a small team, so we don't reply with deck templates and tiered partnership programs. We just say what we can do, what we can't, and whether the partnership makes sense for both sides.